We have designed our website to be as easy to navigate as possible. We do appreciate, though, that there may be occasions that you wish to contact us.

Product and delivery queries:

Our staff are here to help you. If you need assistance with choosing the right product or you have a query regarding the progress of your order please e-mail us, quoting your order number if applicable, at : customerservices@fareasterncombat.co.uk

Returns and Exchanges:

If you need to return an item to us because it is defective or you have ordered the wrong size please return it to us at: Web Returns, Far Eastern Combat, 14 Sir Isaac Newton Drive, Boston, PE21 7SG. Please refer to our Terms and Conditions regarding returns. If you need to contact us regarding a return please e-mail us at : returns@fareasterncombat.co.uk 

Complaints:

We hope you are entirely satisfied with our service and the products we offer. If, though, you have reason to make a complaint please e-mail our customer services manager at: cs_manager@fareasterncombat.co.uk    A full investigation of your problem will be undertaken and we will exercise our best endeavours to reach an amicable solution with you.

By post: Far Eastern Combat, 14 Sir Isaac Newton Drive, Boston, Lincolnshire, PE21 7SG.

Privacy Policy:

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

We will not e-mail you in the future unless you have given us your consent.

We will give you the chance to refuse any marketing email from us or from another trader in the future.

The type of information we will collect about you includes:

• your name
• address
• phone number
• email address

We will never collect sensitive information about you without your explicit consent. We always use third party payment processors - PayPal, Nochex and Google Checkout. This means we do not hold your credit/debit card details.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, you should contact us using the e-mail or postal addresses shown above.

Thank you for visiting Far Eastern Combat - Martial Arts Equipment for less.